LVDI MMA RETREATS — PRIVACY POLICY

Last updated: 6 July 2026

LVDI MMA RETREATS respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, enquire about a retreat, make a booking, join a payment plan, attend an LVDI retreat or otherwise interact with us.

In this Policy, “LVDI”, “we”, “us” and “our” means LVDI MMA RETREATS.
“you” and “your” means a website visitor, enquiry, customer, participant or other person whose personal information we handle.

1. Personal Information We Collect

We may collect personal information that is reasonably necessary to operate our business and deliver our retreats.

This may include:

• your name, email address, phone number and country of residence;

• information submitted through an enquiry form, brochure request, social-media message or website contact form;

• retreat preferences, training experience, room preferences and travel-related information you choose to provide;

• booking, invoice, payment-plan and transaction details;

• emergency contact details;

• passport or travel-document information where reasonably required for a retreat activity, booking or supplier arrangement;

• dietary requirements, allergies, injuries, medical conditions or other health-related information that you choose to provide for safety or participation purposes;

• communications between you and LVDI, including emails, messages and feedback;

• photographs, video, audio and other content recorded during a retreat;

• website usage information, including IP address, browser type, device information, pages visited, referral source and interactions with our website or advertisements.

We do not generally collect your full credit-card details. Payments are processed through third-party payment providers, and their own privacy policies apply to the information they collect.

2. How We Collect Personal Information

We may collect personal information directly from you when you:

• submit an enquiry or brochure request;

• contact us by email, phone, website form, WhatsApp, Instagram, Facebook or another social-media platform;

• make a booking, pay a deposit or enter a payment plan;

• complete a participant form, waiver, health form or dietary form;

• attend an LVDI retreat, training session, excursion or event;

• subscribe to marketing emails or other updates;

• enter a promotion, giveaway or survey;

• visit or interact with our website, advertisements or social-media pages.

We may also receive information from third parties involved in delivering a retreat, such as accommodation providers, payment providers, booking platforms, coaches, transport providers, activity operators, marketing platforms and people making a group booking.

3. Why We Collect and Use Your Information

We may collect, hold, use and disclose your personal information to:

• respond to your enquiry and send requested brochures, pricing or retreat information;

• process bookings, payments, deposits and payment plans;

• communicate with you about your booking, retreat itinerary, changes, safety information or other important updates;

• organise accommodation, training, excursions, transport, merchandise and other retreat inclusions;

• understand dietary, medical, accessibility or safety needs relevant to your participation;

• provide emergency assistance or communicate with emergency contacts where reasonably necessary;

• provide customer support and resolve questions, complaints or disputes;

• improve our retreats, website, services, advertising and customer experience;

• send marketing communications about LVDI retreats, offers, events, content and updates where permitted by law;

• protect the safety, property and legal rights of LVDI, participants, staff, coaches and suppliers;

• comply with legal, insurance, accounting and regulatory obligations.

We will not use health information, injury information, dietary information or other sensitive information for marketing unless you have specifically agreed.

4. Sensitive Information

Some information you provide may be sensitive information, including health information, allergies, injuries, dietary requirements or medical conditions.

We will only collect sensitive information where it is reasonably necessary for your participation, safety, booking or the delivery of our services, and generally with your consent.

By providing relevant health, injury, allergy or dietary information to us, you consent to us using and disclosing that information where reasonably necessary to manage your participation, safety, accommodation, food arrangements, activities or emergency response.

You may choose not to provide certain information. However, this may affect our ability to safely accommodate you or allow you to participate in some activities.

5. Marketing Communications

We may send you emails, messages or other communications about LVDI retreats, future events, offers, content and updates where you have requested information, made an enquiry, booked with us or otherwise consented to receive marketing.

You can opt out of marketing communications at any time by:

• using the unsubscribe link in an email;

• replying with “unsubscribe” where applicable; or

• contacting us at giovanni@lvdimmaretreats.com.

Opting out of marketing will not stop us from sending you important booking, payment, safety or event-related communications.

6. Who We May Share Information With

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and deliver a retreat. These may include:

• accommodation providers;

• coaches and training facilities;

• excursion, activity and transport providers;

• restaurants, caterers or food providers where dietary information is relevant;

• payment processors, invoicing platforms and accounting providers;

• website hosts, email providers, CRM systems, booking platforms and cloud-storage providers;

• advertising, analytics and social-media platforms;

• insurers, professional advisers and debt-recovery providers where necessary;

• emergency services, medical providers or emergency contacts where reasonably necessary for safety;

• government agencies, regulators, law-enforcement bodies or other parties where required or authorised by law.

We do not sell personal information to third parties.

7. Overseas Disclosure

LVDI operates retreats internationally. This means we may need to disclose relevant personal information to overseas recipients, including accommodation providers, training facilities, coaches, activity operators and suppliers located in the country where a retreat is being held.

For example, for a retreat in Thailand, we may provide necessary participant information to suppliers in Thailand to organise accommodation, training, activities, dietary requirements or other retreat arrangements.

We will take reasonable steps to only disclose information that is necessary and to work with suppliers who are expected to handle it appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian privacy laws.

8. Cookies, Website Analytics and Advertising

Our website may use cookies, pixels, tags and similar technologies to help us understand website traffic, improve performance, measure advertising and provide a better experience.

These tools may collect information such as your device type, browser, IP address, approximate location, pages viewed, time spent on pages, referral source and interactions with advertisements.

We may use services such as Google Analytics, Meta Pixel, Instagram, Facebook, email-marketing platforms or similar providers.

You can usually control cookies through your browser settings. Disabling cookies may affect some website features.

9. Photos, Video and Social Media

We may take photographs, video and other recordings during LVDI retreats, training sessions and events.

Our use of retreat media is covered by our Event Terms & Conditions and any waiver or consent you complete. We may use approved media for marketing, social media, educational content, advertising and promotional purposes.

Where you notify us before a retreat that you do not wish to appear in promotional content, we will use reasonable efforts to respect your request. However, we cannot guarantee that you will not appear incidentally in group images or recordings.

10. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

We may store information electronically using secure third-party systems, including email platforms, cloud storage, website platforms, accounting software, booking tools and customer-management systems.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to us online.

11. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take reasonable steps to contain it, investigate it and reduce the risk of harm.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner.

12. Accessing or Correcting Your Information

You may request access to the personal information we hold about you, or ask us to correct information that is inaccurate, incomplete or out of date.

Please send your request to:

giovanni@lvdimmaretreats.com

We may need to verify your identity before responding. We will respond within a reasonable period and may charge a reasonable administrative fee where permitted by law.

In some circumstances, we may refuse access where permitted or required by law. If this happens, we will explain the reason where appropriate.

13. How Long We Keep Your Information

We keep personal information for as long as reasonably necessary for the purposes described in this Policy, including to manage bookings, meet legal and accounting obligations, resolve disputes, maintain business records and protect our legal rights.

When information is no longer required, we will take reasonable steps to delete it or de-identify it where practical.

14. Third-Party Websites and Platforms

Our website, emails and social-media pages may contain links to third-party websites, booking platforms, payment providers or social-media services.

We are not responsible for the privacy practices of those third parties. You should review their privacy policies before providing them with personal information.

15. Children

LVDI retreats are generally intended for adults. We do not knowingly collect personal information from children unless it is provided by a parent or legal guardian in connection with a booking or authorised participation.

Where a participant is under 18, a parent or legal guardian must provide any required consent and personal information.

16. Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us first at:

giovanni@lvdimmaretreats.com

Please include your name, contact details and a clear description of your concern. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, legal obligations or privacy practices.

The updated version will be published on our website with a revised “Last updated” date.

Contact Us

LVDI MMA RETREATS
Email: giovanni@lvdimmaretreats.com
Website: www.lvdimmaretreats.com
ABN: 11 913 664 350